SHIPPING

CarloPacific.com ships from US to US, Canada and Philippines. We also have our distribution warehouse in the Philippines.

US

    USPS & FedEx

    • We ship via USPS for all orders with the exception of heavy bulk packages. For orders above 5 lbs., we will ship via FedEx.
    • Standard delivery to US addresses is 5-7 days.
  • Shipping is FREE to contiguous US.

Canada

    USPS & FedEx

    • We ship via USPS for all orders with the exception of heavy bulk packages. For orders above 5 lbs., we will ship via FedEx.
    • Standard delivery to Canadian addresses is 7-14 days.
    • USPS First Class International
        • $10.95 – 0-2 lbs.
      • $19.95 – 2-4 lbs.
  • USPS Priority International – $24.95

Philippines

    eSHIPD2D.com

  • We ship via eSHIIPd2d.com for all orders.
    • For orders shipping from our Philippines distribution warehouse:
        • Standard delivery to Metro Manila & Greater Manila addresses is 2-3 days.
      • Standard delivery to non-Metro Manila addresses is 5-8 days.
      • For order shipping from our US warehouse:
          • Standard delivery to Metro Manila & Greater Manila addresses is 8-12 days.
        • Standard delivery to non-Metro Manila addresses 11-17 days.
      • For bulk orders:
        • Standard delivery time nationwide is 45-50 days.
      • Shipping cost for single-listing orders per delivery address:
          • Metro Manila/Rizal – P50.00
          • Luzon – P100.00

            Visayas/Mindanao Cities – P150.00
            Visayas/Mindanao Provinces – P200.00

    • Shipping cost for bulk-listing orders per delivery address:
        • Metro Manila – FREE SHIPPING
        • Luzon – P149.00
      • Visayas/Mindanao – P249.00

There are certain products which will not be available for purchase and delivery to specific countries.

RETURNS, REFUNDS & EXCHANGES

We accept returns, refunds, or exchanges for products received with defect or damage.

US & Canada

   Only within 30 days upon receipt of your order.

Philippines

    Only within 7 days upon receipt of your order.

Products should be in its original condition when purchased and must not be used. Send us an email at orders@carlopacific.com of the description of your problem and attach pictures of the damaged or defective product. If by any chance you received the wrong product, email us at orders@carlopacific.com and we will send you the right product as soon as we can! Sale items are non- refundable and non-returnable.

Need Help?

Send us an email at help@carlopacific.com